FRESH OFF THE PRESS, TERMS AND CONDITIONS*: READ THESE TERMS CAREFULLY BEFORE USING FRESH OFF THE PRESS INK SERVICES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR OTHERWISE USE THESE SERVICES. BY USING OUR SERVICES YOU HAVE ACCEPTED OUR TERMS & CONDITIONS AND YOUR CONTINUED USE OF THE SERVICES INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ AND ACCEPTED FRESH OFF THE PRESS TERMS AND CONDITIONS. TO ACCEPT OUR TERMS AND CONDITIONS YOU MUST CLICK ON THE ACCEPT BUTTON ON THE TOP OF THE ESTIMATE PROVIDED, ONCE YOU HAVE DONE SO, YOU HAVE ENTERED INTO A CONTRACTUAL ARRANGEMENT AND ACCEPTED THE TERMS AND CONDITIONS.

 

Please note we do not print on hats and other certain Items, please inquire with us in order to determine what items we can and cannot print on.

 

BUSINESS HOURS & JOB PICK UP:

ALL ORDER PLACEMENTS & CONSULTATIONS ARE BY APPOINTMENT ONLY. MONDAY to FRIDAY- 10:00 PM - 7:00 PM EST. SATURDAYS – 2PM TO 7PM EST. Please note all orders will be ready for pick at 5:00pm end of business day on the date the order is needed. Unless otherwise notified. Pickups are available between 5:00pm and 8pm Monday - Saturday

 

*NOTE: Please inquire about our holiday scheduled closed dates

 

RE-SELLERS:

All first time accounts must file a New York State Resale Tax Certificate form ST-120 with Fresh off the Press to qualify as a wholesaler/re-seller account.

 

FIRST TIME CUSTOMERS, BRANDS & PRIVATE LABELS:

• Please note, because we are a very small company we do not offer printing for Brands, Private Labels and samples at this time.

• In order to service you efficiently, it would be ideal if you know EXACTLY what you want so we can help you. Quote

• Customers unclear of what one wants, please visit our website for ideas, and notify our customer service representative to set up an appointment for a consultation. 

• Customers must supply a phone number and a working email.

• Customers with multi partners must delegate one contact person to be accountable, and to approve all jobs.

• No order will be scheduled or processed until a deposit or full payment is made, that includes art work, digital mockups, color matching etc.

• Once a customer agrees to do business with Fresh off the Press Customer agrees to Terms and Condition.

• Provide clear due date and shipping information to solidify order, all orders that are completed will be ready for pick up at End Of Day the date requested.

 

PAYMENT:

First Time Customers are subject to Pay in Full in advance prior to processing order.

In order to start the production process ALL JOBS require a Payment/Deposit:

50% DEPOSIT on jobs with current customer supplied goods and c.o.d./cash or company check on delivery/pick up.

100% Payment on orders that Fresh off the Press will supply shirts for.

ALL PAYMENTS CASH, MONEY ORDER, COMPANY CHECK with credit approval and balance C.O.D.

We accept MASTERCARD, VISA, AMERICAN EXPRESS, DISCOVER, and PAYPAL

Please NOTE: When paying with CREDIT CARD there is a 3% SURCHARGE added to the invoice Total and bill must be PAID in FULL before processing job.

 

CUSTOMERS SUPPLYING GOODS:

For Customer’s SUPPLYING SHIRTS with multiple designs, all goods must be separated prior to entering Fresh off the Press facilities. The orders must be separated according to the design, and ALL CUSTOMERS MUST LABEL THE PACKAGES AS FOLLOWS:

1. CUSTOMER NAME: 2. DESIGN NAME: 3. AMOUNT OF UNITS PER DESIGN:

Fresh off the Press is not responsible for customers providing the incorrect quantity amounts when submitting goods to Fresh off the Press.

Customer supplying shirts for water base discharge inks must supply dis-chargeable dye shirts to work with water base discharge inks. will not be responsible for damages for non dis-chargeable shirts/goods.

NOTE: ALL SHIRTS/GOODS MUST BE SEPARATED BEFORE ENTERING SHOP PREMISES. CUSTOMERS ARE WELCOME TO SEPARATE GOODS ON OUR LOADING DOCK.

NOTE: IF FRESH OFF THE PRESS HAS TO SEPARATE GOODS, THERE WILL BE A 3% SURCHARGE added to the Total of the job invoice TO HANDLE, SEPARATE AND COUNT YOUR GOODS ACCORDING TO DESIGN.

 

ARTWORK APPROVAL:

CUSTOMERS PROVIDING ARTWORK MUST PROVIDE DIGITAL FILES IN EITHER PHOTOSHOP OR ILLUSTRATOR EPS FORMAT. ARTWORK CAN BE SUPPLIED ON CD OR YOU CAN E-MAIL TO: info@freshoffthepress ART MUST BE SCALED TO SIZE, (ACTUAL PRINT SIZE DIMENSIONS AND 300 DPI RESOLUTION) AND ALL FONTS CONVERTED TO PATH. ALL ART FILES ARE NOT FULLY CHECK FOR ACCURACY UNTIL A DEPOSIT OR PAYMENT IS MADE. ARTWORK SIZE AND PLACEMENT IS THE RESPONSIBILITY OF THE CLIENT. A PROOF OF THE FIRST PRINT WILL BE SENT TO CLIENT VIA TEXT OR EMAIL TO BE APPROVED.

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STANDARD PRINT SIZE:

OUR STANDARD PRINT SIZES ARE FROM 2" UPTO 12" WIDE BY UPTO 15"HEIGHT. 

 

ARTWORK CHARGES:

$25.00 PER HALF HOUR FOR SIMPLE TYPE SETTING AND MINOR CLEAN UP OF SCANNED IMAGES.

 

SCREEN SET UP POLICY:

STANDARD SCREEN SET UP AND FILM CHARGE IS $45.00 PER COLOR, AND A $15.00 RE-SETUP FEE THERE AFTER (please note you are only paying for screen set up, not the actual screen, the screens are Property of Fresh off the Press).

 

SCREENS WILL BE FILED FOR UP TO 3 MONTHS, UNLESS SPECIFIED BY CUSTOMER. If you do not return in that time we will reclaim and reuse the screens, a new set up charge will be applied after three months $45. SCREENS ARE PROPERTY OF FRESH OFF THE PRESS.

 

**PRINTING PRICES ARE CHARGED BY PRINT LOCATION** **FRONT, BACK & SLEEVE PRINT LOCATIONS ARE SEPARATE PRINTING PRICES**

 

LIVE SCREEN PRINTING:

Upon Client approval of the provided estimate and date of our service, we require Client to submit a deposit as a placeholder and proof of entering into a contractual agreement with Fresh off the Press.

If for any reason thereafter, Client should need to cancel or change the date of the event, the deposit will remain with Fresh off the Press as a courtesy for our having to forgo other potential projects that may have executed on said date.

We request that any and all other modifications within the project, aside from cancellation or date change, be discussed with us in advance as well.

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DUE TO THE CUSTOM NATURE OF LIVE SCREEN PRINTING AND BECAUSE ALL ORDERS ARE HAND PRINTED AND EACH SHIRT IS CUSTOM PRINTED, FRESH OFF THE PRESS RESERVE RIGHT TO MISSING & DEFICIENCY-DAMAGE ALLOWANCE of 5% PER ORDER, ESPECIALLY ON ALL RUSH ORDERS & LIVE SCREEN PRINTING EVENTS.
FRESH OFF THE PRESS reserves the right for up to 5% damage allowance per order/job on customer supplied and shirts purchased through Fresh off the Press. For example if Fresh off the Press or the customer supplies or pays for 100 shirts, we reserve protection of up to 5% (5 shirts damage allowance) Fresh off the Press will not be liable to replace nor reimburse the 5% (5 shirts damaged) back to customer.  

 

TURNAROUND TIME POLICY:

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Please Note: We are a 2 man operation at the moment and Turnaround Time policy may change without notice.

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Email and phone call request response time: Because we are a 2 man operation we may not get back to you on the same day you send us your email or phone call request, our standard response time is between 1 - 2 business days. 

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In order to determine and commit to due date time PER JOB, please follow the 3 Major Category guidelines as follows:

1. FINAL ARTWORK DETAILS MUST BE IN-HOUSE, CLIENT IS RESPONSIBLE FOR SPECIFICATIONS.

2. ALL GARMENTS MUST BE IN-HOUSE: Note: 1. Partial garments in-house do not comply for the order to be processed. 2. Garments that need to be separated do not comply for the order to be processed.

3. PAYMENT ON JOB/s: Note: ALL JOBS are subject to deposit and/or Purchase Order with signature approved by credit dept.

STANDARD TURNAROUND : 2-3 WEEKS

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IN ORDER FOR FRESH OFF THE PRESS TO BEGIN A JOB AND ASSIGN A DEADLINE DATE, WE MUST HAVE ALL 3 Categories COMPLETED

1. ARTWORK, LOCATION HAS TO BE SUPPLIED AND APPROVED BY CUSTOMER via-email or text message. 2. ALL GARMENTS IN-HOUSE 3. Payment minimum of 50% DEPOSIT (on customer supplied goods) / 100% PAYMENT (on Fresh off the Press supplied goods).

 

NEW DESIGNS - May take up to 5 to 7 business days to provide customer a Fresh off the Press for prepress approval. Once we have   approval from Customer, then we can start the production process NO EXCEPTIONS, UNLESS Customer Provides Fresh off the Press  completed properly when order is submitted.

 

TURNAROUND TIME: Jobs with Simple Printing and no other instructions added

PLEASE ALLOW:

7-10 BUSINESS DAYS FOR A DIGITAL PRINT SAMPLE proof for customer via email or Text. 

10-15 BUSINESS DAYS FOR A PHYSICAL SAMPLE (ADDITIONAL COSTS APPLY)

10-15 BUSINESS DAYS FOR PRODUCTION TIME from Customer Approval.

TURNAROUND TIME: Jobs which include Novelty printing, Re-labeling, Poly bagging

Special instructions or/and Water base Printing

**NOTE: Any orders received and placed (Deposit & Artwork Approval) after 3pm will start or be scheduled the next business day.

 

**NOTE: ALL JOBS WILL BE COMPLETED AND READY FOR PICKUP AFTER 5:00PM END OF BUSINESS DAY ON DEADLINE DATED, UNLESS NOTIFIED OTHERWISE.

Example: If job due date is on Friday, job will be completed and ready for pickup at the end of business day Friday after 5:00pm until 7:00pm 

Due to the CUSTOM NATURE of our company services, certain jobs may exceed the deadline date in order to maintain the quality of the job. However, there are NO DISCOUNTS for jobs exceeding deadline due dates because of unforeseen Job Completion and/or lack of customer details provide/ Lack of Customer communication during the production process. In the event that we are not able to fulfill your order due a natural disaster, terrorist attack, or any other circumstances beyond our control, there are no cash refunds only credit to your account.

 

RUSH SERVICES:

FOR JOBS NEEDED WITHIN:

5 BUSINESS DAYS – ADD 25% TO INVOICE TOTAL

3 BUSINESS DAYS – ADD 35% TO INVOICE TOTAL

NEXT DAY SERVICE ADD 50% TO INVOICE TOTAL

(All Rush orders must be paid in full upfront upon invoice and art approval including the rush deliver fee if applicable).

 

MISSING & DEFICIENCY-DAMAGE ALLOWANCE
Due to the CUSTOM NATURE of our company services, certain jobs may exceed the deadline date in order to maintain the quality of the job. However, there are NO DISCOUNTS for jobs exceeding deadline due dates, because of unforeseen job completion and /or lack of customer details provided / lack of customer communication during the production process.

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BECAUSE ALL ORDERS ARE HAND PRINTED AND EACH SHIRT IS CUSTOM PRINTED, FRESH OFF THE PRESS RESERVE RIGHT TO MISSING & DEFICIENCY-DAMAGE ALLOWANCE of 5% PER ORDER, ESPECIALLY ON ALL RUSH ORDERS.
FRESH OFF THE PRESS reserves the right for up to 5% damage allowance per order/job on customer supplied and shirts purchased through Fresh off the Press. For example if Fresh off the Press or the customer supplies or pays for 100 shirts, we reserve protection of up to 5% (5 shirts damage allowance) Fresh off the Press will not be liable to replace nor reimburse the 5% (5 shirts damaged) back to customer.

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SPECIALTY PRINTING  (FOIL)

Hot Stamping and Foil Printing, Please note Foil printing is not consistent and prints will not always be uniform or solid, foil printing is a two step process, a glue adhesive is first printed on the garment then the foil is heat pressed applied on top of the adhesive, because of this 2 step process foil prints are not always consistent and the glue adhesive will be flattening and corner edges might be smooth out or rounded.

 

RETURNS/ REFUND POLICY/ CANCELLATION POLICY ON STANDARD SCREEN PRINTING::

In the event that we are not able to fulfill your order due to a natural disaster, terrorist attack, or any other circumstances beyond our control, there are NO CASH REFUNDS, only credit to your customer account. There are NO refunds on already printed Items that was approved by client. If the order has already been printed and there are no errors on behalf of Fresh off the Press the Order CANNOT be returned or refunded. 

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• We don’t process returns on printed, washed or decorated merchandise.

• You must return defective merchandise to us with a piece of tape indicating the flaw’s location.

• We don’t accept returns on discontinued items or merchandise that is more than 30 days old.

• You must make all claims for shortages or damages within 72 hours of receiving the merchandise.

• Please include a copy of your invoice to ensure we can issue you a proper credit within two weeks.

• All returned or refused shipments are subject to a 25% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs and COD charges.

• We don’t provide cash refunds.

• If we didn’t process your order accurately, we’ll cover the original freight and send a call tag for the incorrect merchandise.

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CANCELLATION POLICY ON STANDARD SCREEN PRINTING:

Customer cancelling an order within 10 days of deposit is subject to a 20% surcharge fee of the total of the invoice and 20% restock fee on items that have NOT already been printed on. Customer cancelling order after First PRINT PRESS APPROVAL is subject to a 25% surcharge fee of the total of the invoice and 25% re-stock fee. The Return Funds on the difference will take up to 30 Business days from writing cancellation and description of reason for cancellation request. NO REFUNDS on orders already printed according to the order form paperwork details that was approved by Client.